What is Shane?
Shane is Funding Societies' AI assistant for Hire Purchase dealers. From 1 October 2026, you can handle your cases by chatting with Shane on WhatsApp, on the same number that sends your case updates. Shane replies 24/7, including weekends and public holidays.
You don't need an app or login. Just message the number.
Who can use Shane
Anyone can ask Shane general questions about Hire Purchase. Case details and case actions are only available to phone numbers registered with Funding Societies. Your company has two types of registered number:
| Main number | Authorised numbers |
Check case status and details | ✓ | ✓ |
Accept or decline approvals | ✓ | ✓ |
Submit documents and share signing slots | ✓ | ✓ |
Receive Submission Received and other automated updates | ✓ | – |
Receive the 9 AM daily summary | ✓ | – |
Your main number is set up when your company is onboarded. To give more staff access, ask your account manager to add their numbers as authorised numbers. Automated updates and the daily summary go only to the main number, so share them with your team as needed.
If you message from a number that isn't registered, Shane can still answer general questions, but it won't share any case or hirer details.
Before you start: your HP Case ID
Every case has an HP Case ID: the hirer's last 4-digit number NRIC followed by the vehicle registration number, for example 1234-WKJ4012.
You'll find it in:
the Submission Received message sent to your main number when you submit a case
the daily summary messages
any case update from Shane
Include the Case ID whenever you ask Shane about a case, so Shane pulls up the right one.
What you can do with Shane
1. Check case status
Send the Case ID, e.g. "Status for 1234-WKJ4012". Shane replies with the current stage.
Stage you'll see | What it means |
Submission received | We have your application and it's with our credit team |
Documents required | We need more documents before we can continue |
Conditionally approved | Approved subject to conditions. Waiting for your acceptance or decline |
Final approval terms | Final amount, tenure and conditions are ready. Waiting for your acceptance |
2. Accept or decline a conditional approval
Shane shows the approved amount, tenure, interest rate and conditions. Reply to accept or decline. If the hirer wants to change the vehicle, contact your account manager.
3. Accept final approval terms
Check the final terms, including any insurance and HP conditions, and confirm with Shane. The case then moves to signing.
4. Submit pending documents
Shane tells you which documents are missing for that case and sends you a form to upload them.
5. Share signing slots
Once the terms are accepted, Shane asks for 3 preferred dates and times for signing, starting from the next working day. Your account manager checks availability and confirms one slot with you. Your slot is not booked until it's confirmed.
6. Ask general questions
Shane can answer general questions about Hire Purchase, such as fees, tenure, insurance and next steps. For anything about a specific case, include the Case ID.
Daily summary at 9 AM
Every day at 9 AM, including weekends, Shane sends your main number up to three messages, one for each type of case waiting on you:
Conditionally approved: waiting for you to accept or decline
Final approval: waiting for you to accept the terms
Documents required: waiting for your documents
Each message lists up to 5 of your latest cases with the Case ID, hirer name, amount and tenure. Two buttons appear below the list:
Review applications: tap, send Shane the Case ID, and act on that case
View all applications: see every case in that stage
If no cases are waiting on you, you won't get a message.
Talking to a person
Type "speak to a person" at any time and our team will reply during working hours. You can also keep using your WhatsApp group with your account manager.
Tips
Use one Case ID per message.
Type in English or Bahasa Malaysia.
If Shane gets something wrong, reply "speak to a person" and our team will fix it.