For more questions about payment collection, click here
For more questions about payment collection, click here
General FAQ
1. What are the requirements for a Digitalization Partner under the MSME Digital Grant Madani (GDPM)?
Digitalization Partners (DP) must be registered with MDEC to offer digital services under this initiative.
2. Am I required to be onboarded with Funding Societies?
Yes, Funding Societies will set up a collection account for you in order to collect the payment from the MSMEs which are approved for the matching grant. You can fill up the form here.
3. What is the process after an MSME chooses me as their Digitalization Partner?
After an MSME chooses you as their Digitalization Partner, the MSME will complete and submit an application form along with the required supporting documents (i.e. quotation/invoice, NRIC, SSM docs) to Funding Societies.
4. What happens after the MSME submits the application?
You and the MSME will be notified via email when there is a decision made. The approved MSME is required to make the initial 50% payment via the payment link provided in the approval email.
5. How and when should I deliver the service to the MSME?
You should deliver the service to the MSME as soon as you receive the initial 50% payment from the MSME. You must ensure that training modules and other digitalization activities are implemented as per the invoice.
6. What documents do I need to submit a claim?
To submit a claim, please complete the online form available here. You'll need to provide the final sales invoices, ensuring they match both the initial invoice/quotation submitted and the payment received from the SME. For your reference, you can find an example here.
7. What happens after I submit a claim?
After you submit a claim, Funding Societies will review the claim and the documents submitted to approve or reject the claims.
8. How much can I claim from the Bank?
You can claim 50% of the total invoice amount or up to RM5,000.00 from BSN.
9. What happens if the claim I submitted is rejected?
If your claim is rejected, you will be notified via email. You will then be given the chance to provide additional documentation or clarification as needed.
10. How will I be notified about the status of my claim?
You will be notified via email about the status of your claim. After your claim is approved, Funding Societies will send a disbursement instruction to the Bank, who will then disburse the payment to you.
11. What happens if the MSME fails to make the initial 50% payment?
If the MSME fails to make the initial 50% payment, the grant approval will be cancelled and the MSME would have to reapply for the grant.