1. What is Two-Factor Authentication (2FA)?
Two-Factor Authentication (2FA) is a security process that requires users to provide two different authentication factors to verify their identity. This adds an extra layer of security compared to single-factor authentication, which typically only requires a password.
2. Why should I use 2FA?
2FA enhances the security of your accounts by requiring a second piece of information to log in, making it significantly harder for unauthorized users to gain access, even if they know your password.
3. How does 2FA work?
After you have log in to your account using your credentials, you will be redirected to the next page to key in the one-time password (OTP). The OTP will be sent via SMS to your registered mobile number.
4. I did not receive the SMS OTP, what should I do?
Once the timer expired, click on "Didn't receive a code? Try another option".
Verify that the mobile number is correct and attempt to request for another code.
For certain mobile devices, there is a SMS junk/spam inbox. Do ensure to check your spam or junk SMS inbox in case the SMS OTP is marked as spam.
If the mobile number is incorrect or you are still not receiving the SMS OTP, please reach out to us via livechat or email at [email protected]