For more questions about payment collection from MSME, click here.
For more questions about payment collection from MSME, click here.
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1. What are the requirements for a Digitalization Partner under the MSME Digital Grant Madani (GDPM)?
Digitalization Partners (DP) must be appointed by the Joint Committee to offer digital services under this initiative.
2. Am I required to be onboarded with Funding Societies?
Yes, Funding Societies will set up a collection account for you in order to collect the payment from the MSMEs which are approved for the matching grant. You can fill up the form here.
3. What is the process after an MSME chooses me as their Digitalization Partner?
After an MSME chooses you as their Digitalization Partner, the MSME will complete and submit an application form along with the required supporting documents (i.e. quotation/invoice, NRIC, SSM docs) to Funding Societies.
4. What happens after the MSME submits the application?
You and the MSME will be notified via email when there is a decision made. The approved MSME is required to make the initial 50% payment via the payment link provided in the approval email.
5. What happens if the MSME fails to make the initial 50% payment?
If the MSME fails to make the initial 50% payment within 14 days, the payment url will be expired and the MSME would have to reapply for the grant.
6. How and when should I deliver the service to the MSME?
You should deliver the service to the MSME as soon as you receive the initial 50% payment from the MSME. You must ensure that training modules and other digitalization activities are implemented as per the invoice.
7. What documents do I need to submit a claim?
To submit a claim, please complete the online form available here. You'll need to provide the final sales invoices, ensuring they match both the initial invoice/quotation submitted and the payment received from the SME. For your reference, you can find an example here.
9. What happens if the claim I submitted is rejected?
If your claim is rejected, you will be notified via email. You will then be given the chance to provide additional documentation or clarification as needed.
8. What happens after I submit a claim?
Once you submit your claim, Funding Societies will review the information and supporting documents provided to determine whether the claim is approved or rejected.
If your claim is approved, you will receive an email notification confirming the approval. You will then be required to make a payment to Funding Societies for the service:
• RM50 for the PMKS grant
• RM5 for the Penjaja grant
Payment details will be provided in the email.
9. What is the DP processing fee for GDPM claims?
For PMKS Grant claims: RM 50 per approved claim.
For Penjaja Grant claims: RM 5 per approved claim.
10. When is the processing fee due?
The processing fee must be paid after the claim is approved by Funding Societies (FS), before the claim is submitted to BSN for final grant disbursement.
11. Can the processing fee be deducted from the disbursement?
No. DPs must pay the processing fee upfront before BSN disburses the balance 50% grant.
12. What happens if I don’t pay the processing fee?
Your claim will not be submitted to BSN, which means you will not receive the balance 50% disbursement.
13. Can I submit a claim without delivering the service?
No. Claims can only be submitted after the service has been delivered or is in progress, and you must attach the final invoice.
14. Will I receive proof of fee payment?
Yes. FS will send a payment receipt email to the DP after the processing fee is paid.
15. Who do I contact if I face issues with the fee payment?
📧 For payment-related issues: [email protected]
16. Is the processing fee refundable if the SME withdraws later?
No. Once the claim is approved and the fee is paid, it is non-refundable regardless of SME circumstances.